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Posted 13 August 2013 13:07


Supreme Being

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Last Login: 17 June 2017 15:53
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got the pre-stream email:

"Thank you for ordering the Limited Edition ‘Moonlanding’ CD/DVD Photobook.

As promised you will be able to access a pre-stream of the album on Friday 18th October. Please visit www.jamesblunt.com/{deleted on this post} on this day and enter in the following code:"

I got no code!!!

Any ideas?

Post #234300
Posted 13 August 2013 17:02


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I've passed your question on to Tech
Post #234339
Posted 13 August 2013 17:30


JB.com Admin

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Hi All,

Please visit: http://jamesblunt.warnerartists.net/en/contact for details about online orders.

There is also this page that may help other questions: http://jamesblunt.warnerartists.net/en/faqs

We're looking into specific issues with individual countries/shipping at the moment, but are getting conflicting reports from people depending on where they are located, so please bear with us.

The up-side is that some people are able to pre-order in countries where others are having porblems, so expect it may be down various internet connections, things like cookeis and 'caching' and 'geotargeting' (if you want to get technical!)

In any case, we're on it, and thanks for all your help!

-erik
Post #234346
Posted 13 August 2013 17:40


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I’m told there was a technical glitch on a portion of these orders affecting the code being produced. They’ve identified the affected users & an email will go out in the next hour to those users with a pre-stream code.
Post #234350
Posted 13 August 2013 18:22


Supreme Being

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OK, thanks - I am sure the system just overloads as the e-mail would go out to thousands and even if 1% place orders straight away it must be loads of orders.
Post #234362
Posted 14 August 2013 05:27


Supreme Being

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I don't know if this is related or a different issue. I followed the link on the jamesblunt.com 'splash' page  http://www.jamesblunt.com/splash/moonlandingrow. This link was posted on James' facebook page. I purchased from that pre-order link which took me to the Warner site. http://store.warnermusic.com/pre-order/moon-landing-deluxe-cd-dvd.html?intcmp=d2c/jamesblunt/moonlanding/boxsetpreorder&wmgref=http%3A%2F%2Fwmuk-apache.co.uk%2Fjamesblunt%2Frowbuypage%2Fmoon-landing%2F

 

 That pre-order package is different than the one posted here, from the 'store' link. Both are through Warner and on this website yet, on the one I ordered, there is no album pre-stream nor can I find any info at all that says the 500 signed copies are picked at random.  http://jamesblunt.warnerartists.net/en/ I'm just wondering why they are different and how do I now get the 'album pre-stream'?

Post #234412
Posted 14 August 2013 11:26


Supreme Being

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I just tried to send an inquiry using the link that Erik posted http://jamesblunt.warnerartists.net/en/contact  and I got an error message.


I think all the pre-orders have the 'pre-album stream' included except for the U.S but I'm in Canada. I input Canada and got an order confirmation but it has the release date as November 5th. It's October 22 in Canada. So, I can't figure out if my order includes the pre-album stream and if my order will ship at the same time as the U.S orders. Is there another link to reach them?

Post #234428
Posted 14 August 2013 17:17


Supreme Being

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got an e-mail from customer service with my "Redeemable Code"

my understanding is, that I shall visit the site: www.jamesblunt.com/moonlandingprestream just on 18.10.2013 (release in Germany) - not today or before that special day - and give in my code. Then I will get the Pre-scream on 18.10.2013.
Also the Deluxe Digital-Album: I will get an E-mail on 18.10.13.

Thanks Billy for supporting us
Post #234452
Posted 15 August 2013 01:18


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ina und thommy (14/08/2013)
I will get the Pre-scream on 18.10.2013.

The album art isn't that scary Ina!  

Post #234497
Posted 16 August 2013 00:00


Supreme Being

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I find Warner very difficult to communicate with. They can't even find my order and I keep getting passed around. To be honest, I wish I had ordered elsewhere.

Update: Finally they found it, phew. System must have been overloaded or something  

Post #234567
Posted 16 August 2013 10:57


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LMAO!!!!!!

okay Annmarie, your deep blue eyes see everything!!!!

do hope, that also the pre-screan or what ever will work on 18.10.2013

hugs

ina

Post #234586
Posted 16 August 2013 11:19


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Glad they found it RoseApril,

Thanks for your persistence!
Post #234588
Posted 16 August 2013 19:00


Supreme Being

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now I finally have it: pre - stream
Post #234605
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